Blocked sewer and septic lines
Call PSE first to prevent cross bore danger
When you have a sewer or septic line blockage outside the walls of your home, give us a call and we’ll send one of our technicians tomeet your plumber on the scene and check for potentially dangerous cross bores. If you are contacted by Hydromax USA regarding a sewer or septic line inspection, be assured that they are an authorized PSE service partner working to ensure your safety.
What to do
To safely clear a blocked sewer or septic line
- Determine if the blockage is within the walls of your home. Only outdoor blockages pose a risk.
- If you think the blockage is outside, ask your plumber to call PSE at 1-888-225-5773 at least one hour before attempting to clear it. We'll immediately dispatch a technician, who can usually arrive at your location within 60 minutes.
- Our technician will work with your plumber to locate the sewer and gas lines and make sure it's safe to proceed. This service is free of charge.
Your plumber can help
Your plumber or drain-cleaning professional may recommend inserting a camera in your sewer to look for cross bores. This is a good practice and if a cross bore is found, PSE will reimburse you for the camera inspection. However, you should always call us to work with your plumber to precisely locate both your sewer and gas lines before using a cutting tool. It’s possible that a cross bore could be concealed behind other obstructions and may not be visible to the plumber's camera.
Safety tips for sewer clearing professionals
Read these safety tips for professionals working with sewers in the PSE service territory.
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Cross bore facts
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About Hydromax USA
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